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maulana_ln
Community Member

Get Paid and Reports Overview option not available

Hello Upwork Team,

I just received a payment from my client, I know normally it takes 5 days of work. But I just want to check it, normally I am able to see my payment history in "Reports Overview" but turns out that option is not available, the same goes with the "Billing method" it's no longer available too. Does it have to do with my account? or has it been replaced with another option?.

Thank you
Alan


6 REPLIES 6
petra_r
Community Member

The "Reports Overeview" is still here.

 

Billing Method is under Settings > Billing & Payments.

 

Thanks for your answer Petra,
I can access the Reports Overview from the link you provided. but still, the option is not showing in my menu.

as for the "Billing & Payment" pardon me but what I mean is "Get paid" option, normally it's under profile settings. 

Here I provided 2 images

Get Paid is available under Reports > Available

 

Not sure why you see what you are seeing

Thanks Petra, I can now access the get paid option. but I am still concerned why it's not showing under my menu. Because a week ago I can see and open it just fine.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Maulana,

 

Our team just reached out to you via ticket to assist you further with your Get Paid page and your Overview section. Thank you.

~ Goran
Upwork

Hi Goran,

Yes, I have received the ticket, thank you!

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