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Get paid amount 0 when my client paid first milestone

modirenu
Active Member
Mayank M Member Since: Mar 28, 2017
1 of 3

My client did payent.
kindly check i can not see amount credit in my account also i can not see amount in get paid.
how wil i get the amount in my account

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

Mayank M wrote:

My client did payent.
kindly check i can not see amount credit in my account also i can not see amount in get paid.
how wil i get the amount in my account


There is a 5 day security period. Familiarize yourself with your Reports > Overview Page. Everything you could possibly want to know about payments is there or can be found from there.

 

"Where is my money?""Where is my money?"

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3 of 3

Hi Mayank,

 

I checked and it looks like the funds are already in the 'Pending' tab of your Reports page. This represents the standard security hold period in which funds cannot be withdrawn. Please note that payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability. You can check out this help article for more information.

 

Thank you.

~ Aleksandar
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