Jun 17, 2019 04:08:10 AM by Andrei K
I have an agency, we completed a project.
We added the Get Paid method (local bank).
Upwork verified that method. And now when I try to get paid the error appears:" Withdrawal is currently restricted on your account. Please contact Upwork Support."
What shall I do?
Jun 17, 2019 04:18:55 AM by Andrei K
And what?:)) where is the chat with the assistant? There is not specific information about my case.
Jun 17, 2019 04:21:24 AM by Petra R
Andrei K wrote:And what?:)) where is the chat with the assistant? There is not specific information about my case.
I've flagged your post, hopefully a mod will get Support to get in touch with you.
Jun 17, 2019 04:35:43 AM by Andrei K
It was silly situation as you blocked the funds by the request of the client. But he (agency) delivered our videos to the end client :))
Basically, can you charge our team acc? And then unblock the ability to withdraw the funds?
Jun 17, 2019 05:06:05 AM by Vladimir G
Hi Andrei,
I'm sorry about the issue which arose on your contract. Someone from our team will reach out to you via a new support ticket soon with more information.