On July 19, 20, and 21 I worked a total of 19 hrs for a client. I did not received my payment. Under "Timesheet Details" the work is shown, but the Client is listed as "N/A". That is incorrect, of course.
I submitted two emails to Upwork, the first was 3 days ago, the second was 1 day ago. I have not received a reply to either. Both are listed as "Open". It's as if Upwork has disappeared with nothing left but the automation.
Dramatics aside, I need that money badly and i expected to have it this week. Can anyone tell me what might be the problem? And why can't I get a response to my emails?
No, it doesn't appear at all under Reports Overview. It does appear in Timesheet Details.
Does anybody have a phone number I can use to contact Upwork? I don't think they are receiving my emails.
I flagged your post with a note to the moderators about your issue. The moderators are MUCH more responsive and capable than CS--I'm sure one of them will follow up shortly.
David, if you don't want to wait until tomorrow for a moderator to respond, you can create a ticket using the steps I gave here:
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