Getting Paid, Freelancer

[#1]

Hi there!

I just can't withdraw my money. I connected to Paypal account, filled tax details, and everything looks okay, I don't why I still can't withdraw.

I have tried to update payments, still nothing seem to work. If it's the Issue of amounts, I have tried different amounts (ofcourse, less that what is available) but still no. If you've an idea, I will highly appreciate it!

Here is the message that comes back;  

Thanks in advance

Mesiet

Hi Mesiet,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

UPDATE PAYMENT METHOD

Here are additional details about the payment that could not be completed

[#2]

Hi Mesiet,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#3]

Thanks a lot Joanne