Getting Paid

[imran_ayub]

Hi,

I am atatching a screen shot below. can some help me with the following question:

1: Suppose client doesn't respond to me, then do i have any protection that i will receive this payment? delivery of work is already done and client behaviour has gone strange. 

2: If the case is like that i loose payment, then what should i do in future to avoid such losses? 

[nkocendova]

Hi Imran,

Only the amount that is funded in escrow will be protected by Upwork Payment Protection, which in this case is $5. When working with clients on Fixed Price projects, you should both be in agreement about the amount of money that will be released upon completion of a milestone. Once this is agreed upon, we'd advise to ensure that the agreed upon amount of money is funded in escrow before you submit the work to the client.

[oranus]

have you done all the work required while 5$ was the amount funded (in escrow). then in this case it's clear that you've lost the remaining 335$

[jr-translation]

1. You requested payment for the first milestone $5. The client has another 9 days to check your work and to approve the milestone. The remaining $335 have not been funded and you have no guarantee to receive them.

2.

• Remember clients can cancel a contract any time so never deliver more that agreed and request payment right after delivering.
• Make sure all the money has been funded.
• Check other freelancers feedback.
• Do not pester clients. You might get away with little money but no feedback (which is bette that a bad feedback after pestering a client).
• Take a deep breath and move on.
• Leave an honest but professional feedback to the client. Do not blame him for your mistake. He might still be willing to pay after all.