Getting Paid

marcusliew · ‎07-02-2020

Hello, Marcus here. I clicked "Get Paid" on the 22nd of June to withdraw my earnings but I have not received the money in my bank account. I used the Direct to Local Bank method. May I know why this is? It has been more than 8 working days since I did that. Would appreciate help on this matter as soon as possible.

mohammad199869 · ‎07-02-2020

I have the exact same issue, any help would be appreciated.

g_vasilevski · ‎07-02-2020

Hi Marcus,

Please be patient until tomorrow morning. If you still haven't received the funds, let me know here and our team will initiate a trace on your transaction.

Mohammad,
Please allow up to 8 business days for the funds to be loaded on your account. Please keep in mind that weekends are not counted as business days. Thank you.

~ Goran

marcusliew · ‎07-03-2020

Hi Goran,

Thank you for getting back to me on this. It is now the morning of the following day and I still have not received my funds. Would appreciate if the Upwork team could initiate a trace on my transaction immediately.

g_vasilevski · ‎07-03-2020

Hi Marcus,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.

~ Goran