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Muhammad's avatar
Muhammad A Community Member

Getting issue while submitting my bank info

Hello there,

 

My ID has been successfully approved but now when i am putting my bank information I keep getting the following error

 

"Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us"

 

Can someone please help.

Thanks.

 

2 REPLIES 2
Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

I will look into this further and will get back to you once I have more information.

 

Thank you.

~ Aleksandar
Upwork
Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

Thanks for waiting patiently. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork