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jcteall
Community Member

Give Refund without a Balance

Hi, 

My first feedback from a client isn't what I expected - it hasn't posted yet and I would like to refund the money to remove the feedback. (I took out an advertisement to my profile in a magazine and so I don't want the feedback on my page. I know about the feedback because they send me an e-mail.) 

 

I don't have a balance to cover the refund. Can I upload a balance to Upwork? Or do I have to wait until I earn enough? 

 

I didn't have a great experience with the client so I am eager to refund the money, take it as a learning experience and move on. 

 

Thank you, 

Jennifer. 

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Jennifer,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with issuing a refund. 

 

Thank you for reaching out to us. 

~ Bojan
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