Giving a refund

[johnrobbins84]

Is it possible to load money into upwork for the purpose of giving a refund to a client? i do not see how you can do this through the site at this time. thank you. 

[NikolaS]

Hi John,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You will be able to access your ticket on this page.