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Giving partial refunds

bdriscoll3
Active Member
Brian D Member Since: Nov 29, 2015
1 of 2
Hello Upwork community!

I have had a great experience so far, but I have a client who is unhappy with a piece of work I wrote.

I've explained it was only a rough draft, and that feedback is needed to perfect the work (finals can be very different than roughs) but they want to cancel the job, refund, and part ways.

I agree somewhat, but the project is more than 75% completed.

And as well, because I feel I haven't received the feedback I needed in order to the project properly (as all my other clients are ecstatic about my work), I don't feel 100% at fault.

But I understand the clients position. Is a partial refund the right pathway in this position?

Or should I just full refund?
mrdanielprice
Community Guru
Daniel P Member Since: Aug 15, 2014
2 of 2
How much is it for and how much time have you spent on the project?
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