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Google Authencator Verification

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Active Member
Imdad H Member Since: Jul 23, 2020
1 of 5
I have not access to phone on which I used authenticator app for account security So now when I login to upwork on laptop or pc Its require 6 digit code that is generated from google authenticator app. So I lost my phone where I set up this authenticator verification for upwork and I am unble to access upwork not having 6 digit code.
Is there any solution to disable extra more security on upwork?
When I disble these two step or authenticator verification on mobile app It again request to add 6 six digit code from authenticator app for confirmation
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
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2 of 5

Hi Imdad,

 

I checked your account, and it looks like you already have a ticket regarding your concern with the authenticator. One of our team members will update you directly on your ticket to assist further.  


-Joanne
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View solution in original post

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Imdad H Member Since: Jul 23, 2020
3 of 5

Thanks Joanne Marie P

                                    I have found my lost mobile and resolved my authenticator verification issue. Now I am able to login. Upwork support agent also contact me by mail for this issue.

 

Thank you very much Upwork support team.

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Active Member
Nancy S Member Since: Oct 22, 2020
4 of 5

I have no idea how to use Goigle Authenticator. It is set up on my tablet but I can't figure out how to use it.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Nancy,

 

You can check this help article for more information on how to use the authenticator app.

 

Thank you for reaching out to us. 


~ Bojan
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