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rlamberson7
Community Member

Google Download Warning/Error

Hi: I have run into two issues with file downloads today. When I attempted to download a file that was attached to a client message, Google blocked the download. I sent a message to a different client earlier today and he has been unable to download my attachments. Was there a certificate change or something similar that is flagging documents in UpWork? Thanks! Ron

9 REPLIES 9
prestonhunter
Community Member

Use FTP, Dropbox, etc.

JoanneP
Moderator
Moderator

Hi Ron,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
e733b1da
Community Member

I am also having the same issue

Hi Jeff and Benny,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
f7c8a07b
Community Member

same issue - and I cannot figure-out how to submit a support ticket. ty

storyteller1
Community Member

I've run into that same problem "This file contains a virus or malware." I believe this is due to something that Upwork did (as this exact problem occured before and they had to correct it.)

I tried to download a file I'd originally sent via messages today as it was (should have been) the quickest way to access it.  I wasn't able to do so. This was a Word file with no clever formatting, no tracking or comments. 

 

***I do not want a ticket opened. I don't currently have time to waste trying to prove I can't do something. I have no reason to lie and simply wanted to point out it appears to be a general problem.***

iaabraham
Community Member

A few of us are experiencing the same issue: https://community.upwork.com/t5/Freelancers/Can-t-download-files-in-Chrome/td-p/517836/page/17

 

This is an Upwork-wide problem and they shouldn't open individual tickets for us. Please just fix the issue. It's really annoying.

d95cc9b8
Community Member

hi, i'm having this same issue. when i download says the file is a dangerous file. Even files that have been downloaded beefore.

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