To verify my identity, I need to upload my government issued ID.
1. The photo and the details are on two sides of my ID card in Sri Lanka. ( so I can't upload 2 images at once to submit)
2. My government issued ID is in Sinhala Language but I hope that ain't an issue.
I have completed the video verification. But still my Govt. Issued ID get's rejected.
I need quick assistance since upwork gives me a deadline to verify before 2nd June.
But everytime I upload the front, they say "ID couldn't be verified, please upload a valid government issued and try again"
But it works with the back side of the ID. but after one days of submission, it gets rejected.
Hi Shane, I checked this with our team and your ID should be accepted now and your verification process successfully completed. Let us know if you still need any assistance.
Feel free to upload your National ID Card following instructions shared in this help article. If our team needs any additional information, they will reach out to you directly and guide you further thought this process.
Hi MD. Al,
I can see that you're already communicating with our team via ticket. Rest assured, one of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.
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