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216410b1
Community Member

HELP!!! I accidentally end the contract before my client approve the payment.

Hello

I have this fixed price contract with my client. Unfortunately, I accidentally ended the contract before my client approve the payment thought he already did since I submitted the project already and he love it. Now I told him about this and he said that he approved the payment and sent me a screenshot where it deduct in his account (show on the first photo)**Edited for Community Guidelines**  

 

So upon Checking the details it doesnt shown that he approve or release the payment.**Edited for Community Guidelines**       

I really want to talk to a customer support first before I get back to him since I don't want to be rude for this accusation but I dont know how and I can't seem find the dispute button. I tried already talk to the chat bot but I can't send screenshot for supporting document and I still have confusion especially this screenshot below. where his funds go? there is no funds in escrow. Can anyone enlighten me.  

 

**Edited for Community Guidelines**

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216410b1
Community Member

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