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jocelyne-miariso
Community Member

HELP

Why i don't received any code we've sent to my phone or my email adress to confirm my identity and access my account.
I can log in my account but i can't access on my settings and my paid 

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Miarisoa,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork

Hi Bojan,

Thank you for your reply but it still the same.

 

I deleted the cookies and changed my browser.

 

I can't withdraw my money or delete this data on the settings because I don't receive any code by phone or email.


It started 3 weeks ago when I changed my computer because the old one is no longer usable.

 

Can you help me please?

I'm sorry to hear that issue persists, Miarisoa.

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

 

Thank you!

~ Bojan
Upwork
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