Dec 21, 2020 08:05:27 PM by Naomi K
Every time I try to edit my profile description, I get an error message saying 'don't use html markup,' and I can't save anything.
There is no html markup in my text, but this error message keeps coming up, meaning I can't edit anything.
Dec 21, 2020 09:06:12 PM by Joanne P
Hi Naomi,
Could you please try using a different browser or after clearing your cache and cookies? If the issue persists, please let us know so we can check further.
Jan 30, 2021 05:12:39 AM by Hongxin W
I am having the same problem for my profile edit. I have tried everything mentioned in forum discussions, but doesn't work.
May 14, 2021 09:51:06 PM by Murtuza M
I am having the same problem for my profile edit. I have tried everything mentioned in forum discussions, but doesn't work. (2) Need help please.
May 14, 2021 11:35:01 PM by Joanne P
Hi Murtuza,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
May 15, 2021 03:26:11 PM by Murtuza M
The issue hasn't been resolved yet. I need serious help please.
May 15, 2021 03:55:43 PM by Luiggi R
Hi Murtuza,
I understand you're needing assistance with this issue and I'm sorry for how this has inconvenienced you. I've repliied to your previous message regarding this query that you posted here. Would you please follow up on your ticket to let the team know that you're still experiencing this issue? This is so that we can keep all the information in one place and assist you more effectively.
Thank you.
May 16, 2021 06:01:34 AM by Murtuza M
It was an inside issue, I fixed it. Thank you for the support, you all are doing a great job. THANK YOU!
May 16, 2021 12:49:46 PM by Vaibhav V
Hi Nikola,
I have observed this error comes when we use greaterthaan or less than symbol '<' '>' in write up. It allows to save once we delete those symbols.
Thank you & Regards
Vaibhav Rao
Aug 16, 2022 04:38:04 AM by Annie Jane B
Hi Ahmed,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Sep 14, 2022 01:53:22 PM by Ashton Z
Hi Joanne, I am not able to save my Bio due to the HTML markup and have tried everything
Mar 24, 2023 11:41:14 AM by Adnan M
I have the same issues after try login to difference browser and clear the cookies but nothing work for me.
Mar 24, 2023 01:00:15 PM by Arjay M
Hi Adnan,
Thank you for reaching out to us and reporting this here in the Community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Jan 10, 2019 05:09:12 PM by Chris C
When creating profile, no matter how I do it, including from Notepad, it says I am using HTML...which I am clearly NOT. So my profile is a bunch of meaningless letters strung together to get past this.
Any suggestions?!
Jan 10, 2019 07:02:13 PM by Mohamed A. A
Try to tipe it manually, then see if it gives you the same error. If so, try to delete all your coockies in the browser you're using.
Googd luck,
Jan 10, 2019 07:29:05 PM by Avery O
Hi Chris,
Does the issue persist if you try MHAMMED's suggestion above? Let me know so that I can look into this further.
Aug 20, 2019 10:10:32 AM by Anand K
HI, I am getting the following error again and again:
Aug 20, 2019 11:29:56 AM by Bojan S
Hi Anand,
May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Also, please try MHAMMED's suggestion above!
Let us know if the issue persists.
Thank you.
Oct 12, 2019 03:25:14 AM by Taletha P
Oct 12, 2019 06:21:53 AM by AleksandarD A
Hi Taletha,
I'm sorry for the inconvenience this has caused you. Could you please try using a different browser as well? Let us know if the problem persists so that we can assist you further.
Thank you.
Nov 15, 2019 06:09:08 AM by Goran V
Hi Zafar,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
May 15, 2021 11:34:46 AM by Murtuza M
your question: Does the issue persist if you try MHAMMED's suggestion above? Let me know so that I can look into this further.
No, It doesn't work for me even tho one admin/moderator emailed me to click on clear cookies but still i am getting this error " Please don't use HTML markup", need help please..
May 15, 2021 01:18:34 PM by Luiggi R
Hi Murtuza,
Since you already have a support ticket for your case, please consider following up on your ticket so that the team can assist you more effectively.
Thank you.
Apr 23, 2020 12:39:33 PM by Chris M
I struggled with this issue for a while as well. Tried a variety of solutions. But finally solved it.
In my case I had a line in my profile as follows:
- Large datasets >200K
The issue was in using the ">" in my text to represent 'greater than 200K'
I removed the > and replaced it with the words greater than and that fixed the issue. Surely wouldn't consider that as using HTML but it seems to be how the rule has been coded into the profile form.
Hope this helps!!
Aug 2, 2021 04:14:07 PM by Nina H
I am having this same problem. I have deleted all cookies and cached, but the same html markup error keeps appearing. I even tried to edit my profile on mobile and the same error message pops up. Please help me solve this issue. This has been an issue since May 2021.
Aug 2, 2021 06:27:50 PM by Joanne P
Hi Nina,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Dec 13, 2021 08:46:57 AM by Andrea G
Hi Nazibul,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Dec 13, 2021 12:41:45 PM by Nina H
Dec 13, 2021 01:38:50 PM by Bojan S
Hi Nina,
Could you please clarify your report so that we can assist you accordingly?
Thank you!
Dec 13, 2021 04:17:45 PM by Nina H
Dec 16, 2021 03:37:17 AM by Harpreet S
Hi,
I'm facing this same problem, I have cleared the cache, cookies and used a different browser.
Dec 16, 2021 03:43:40 AM by Goran V
Hi Harpreet,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.