Dec 16, 2016 02:10:10 AM Edited Dec 16, 2016 06:03:04 AM by Vladimir G
Hi,
I would like to bring to your notice that inspite of having completed the work, delivered and answered questions, the client **Edited for Community Guidelines** thinks i should be available 24/7 to answer his same questions again and again. I had requested him to take up skype sessions where i would elaborate on all the details, but he declined. Whenever he asked me questions pertaining to the code, i have answered the same in a word document. I can provide all documents to prove my efforts put in this project.
The client everytime changed his requests and wants me to even write his thesis, which i clearly declined. How else can i help him, when i have repeatedly answered his questions again and again. Even though i have provided mat files as databases, he cannot open the same and check. All he wants is take a screenshot and send me (This is what he says: **Edited for Community Guidelines**. I am not sitting freely to answer to his smallest questions, he does not want to put efforts in understanding but thinks he can blame and threaten.
I am providing you screenshots of the mail he sent today. I request you to kindly look into the matter ASAP. I can provide more screenshots (mails) and documents to support my claim.
Thanks in advance for all the support.
Regards
Dec 16, 2016 02:17:08 AM by Nichola L
Noor, some of this is going to get deleted by the moderators, but you must report the client's behaviour to customer services. Threatening behaviour from either clients (or freelancers) is a violation of Upwork policy.
Dec 16, 2016 04:30:02 AM by Noor K
Hi
Thanks for your prompt reply. I have submitted a request to the help center.
Regards
Dec 16, 2016 06:07:29 AM by Vladimir G
Hi Noor,
I'm really sorry to hear you had a bad experience with your client. Thanks for submitting the support request, someone from our team will follow up, review the information you provided and take appropriate action.