Have not been receiving notifications

[meganpadgett]

Hi all - just posting this in case others have experienced a similar problem lately. I set up notifications so I would be notified via the app on my tablet & via email and they have worked very well up until Jan 20th. I no longer receive notifications via either method, despite double checking that settings up correct. I pick up jobs on upwork whenever they come up and I am not on the site daily, so it's vital that I am notified as soon as a message comes through - this is costing me work and, more importantly, my reputation. Not sure what "broke," but I'm hoping it will be fixed soon, otherwise I will have to leave this site. 

[AndreaG]

Hi Megan,

I'm sorry to hear this is happening. I escalated your concern to the team and they'll be reaching out to you via support ticket as soon as possible in order to assist you with this.