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Have not received my funds via mpesa

etech254
Active Member
Dave K Member Since: Apr 15, 2017
1 of 6
I recently requested withdrawal from my account to mpesa but still haven't received any funds.
luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2 of 6

Hi Dave,

 

I'm sorry to hear you haven't received your funds yet. Please note that it typically takes up to 24 hours on weekdays or the next business day on weekends for a withdrawal to be received on your end. If you do not receive your funds within that timeframe, please reach back to us so we can assist you further. You can check this help article to learn more.

~ Luiggi

Untitled
etech254
Active Member
Dave K Member Since: Apr 15, 2017
3 of 6
Thank you for your feedback, haven't received the processed funds yet, what
might be the problem?
Thanks
etech254
Active Member
Dave K Member Since: Apr 15, 2017
4 of 6
Hello Luiggi
It's been more than 24 hours and next business day has lapse, haven't received the withdrawal request on my end, kindly assist me on the above matter will really appreciate.
Thanks
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 6

Hi Dave,

 

I'm sorry to hear your withdrawn earnings still haven’t reflected on your account. We’ll have one of our agents reach out to you via a support ticket to assist you with a trace. 

 

Thank you. 


~ Bojan
Untitled
etech254
Active Member
Dave K Member Since: Apr 15, 2017
6 of 6
Looking forward to the assistance
Thanks
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