Apr 25, 2022 06:52:40 PM Edited Apr 25, 2022 06:53:00 PM by Talha M
Hi, I am new Freelancer.
I have this unique problem where I have to login each time I open the browser. I use Edge. If I close the browser then open Upwork I am not automatically logged In. I have to press the Login with google button and then the whole shabang. '
How do I fix that?
Solved! Go to Solution.
Mar 21, 2023 12:19:39 PM by Annie Jane B
Hi Rasmus,
Thank you for reaching out. Please note that the website will ask you again to log in again due to the following:
If it persists, please do the following:
If the issue persists once you try what I have mentioned above, you can let us know so our team can look into this for you.
Apr 25, 2022 08:28:52 PM by Avery O
Hi Talha,
The feature is designed with security in mind. Your session length can vary based on several factors, but the system will ask you to log in again or enter your login information when we feel it's necessary.
If you just closed the browser, opened it immediately, and were requested to log in, your browser could be clearing your cookies and cache when you close it. If you feel that this is an issue, let us know by replying on this thread and our team will assist you further.
Apr 26, 2022 10:22:25 AM by Talha M
Thankyou for replying quickly. Yes It seems like an extra bit of hassle everytime. I realise this is a security feature, but could you help me manoeuvre around it. I dont want to login everytime.
Feb 19, 2023 07:20:12 AM by Gabriel H
You could provide an answer to the entire community instead of saying that. What's the point of solving problems publicly in a community if you're going to reach out to ppl privately?
I have the same issue and it's insanely annoying.
Feb 19, 2023 01:28:07 PM by Luiggi R
Hi Gabriel,
The reason why you see Nikola or any other moderator directing a Community member to a support ticket, is because at times, some issues are best handled by a Customer Support agent directly. That said, I'm sorry to hear you're also going through the same issue. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Feb 20, 2023 06:25:52 PM by Minh N
Hi Avery,
I also have the same problem, I have to log-in to my account everytime I access upwork. It's frustrating. Can you help me with that?
Mar 21, 2023 03:18:42 AM by Rasmus C
Me too. Same problem. Would love to have a fix so it's not as often. Could you guys help with that?
Mar 21, 2023 12:19:39 PM by Annie Jane B
Hi Rasmus,
Thank you for reaching out. Please note that the website will ask you again to log in again due to the following:
If it persists, please do the following:
If the issue persists once you try what I have mentioned above, you can let us know so our team can look into this for you.
Apr 7, 2023 09:30:52 AM by Syed Ibrahim A
1. Create Password: https://www.upwork.com/ab/account-security/password-and-security
2. Disconnect all services: https://www.upwork.com/nx/connected-services
then it will allow to remember device
Apr 11, 2023 04:31:19 AM by Cristian R
It's pretty clear that this problem is general by just googling it and finding threads even 1 year old. It's also pretty clear that the community does not enjoy this "security feature". We are all adults, I can take care of my own account security, give me an option to stop being logged out every time I close the browser. It's like doing a captcha everytime, really bad user experience.
Jun 14, 2023 03:47:47 AM by Aleksandr R
Agree guys, its very annoying. And this email that comes right away about my login.. Im tired to delete them 10 times per day.
Jun 14, 2023 05:39:51 AM by Ben L
I also have the same problem; I have to log-in to my account every time I access Upwork. It's annoying. Can you help me with that?
Aug 10, 2023 12:13:22 AM by Rihanna B
Clear Cookies and Cache: Sometimes, corrupted cookies or cached data can cause login issues. Try clearing your browser's cookies and cache. In Microsoft Edge, you can do this by going to Settings > Privacy, search, and services > Choose what to clear. Select "Cookies and other site data" and "Cached images and files," then click "Clear."
Check Browser Settings: Make sure your browser is set to remember your login information. In Edge, go to Settings > Privacy, search, and services > Cookies and site permissions > Manage and delete cookies and site data. Make sure "Allow sites to save and read cookie data" is turned on.
Sep 29, 2023 04:45:10 AM by Wayne H
I'll add my vote here as well. I browse to Upwork on my Chrome browser 2-3 times a day and EVERY TIME I have to login. The accepted solution for this thread is actually not a solution for most of us.
In my opinion, it is not industry standard for organizations like this to require this level of security. I'd understand if it were a bank, invoicing software or a HIPAA enforced company. Upwork is not. I'm a professor, among other things. I don't have this level of security at the colleges where I teach, at LinkedIn or other social media sites, along with a number of other professional sites that hold sensitive data.
Upwork team, please consider updating your security requirements to allow cookies to save credentials for a longer period of time!
Thanks for considering.
Wayne
Sep 29, 2023 09:04:08 AM by Minh N
Yes, that's exactly what I want to say!!!.
I tried their methods and I still have to login everytime I open the chrome. It left me no choice...
Jan 14, 2024 03:35:05 AM Edited Jan 14, 2024 03:37:46 AM by Beck B
the solution from @Syed Ibrahim A actually solves the login issue, just required some additional steps from me:
Following these steps should resolve the login issue, and your login information will persist. Additionally, this will enable Upwork to remember your device.
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