Havent recieved payment for last week

[mahladis]

Last week i never got a notification that i was recieving pay for the week completed. The company said it was an issue with upwork. Its been a week and i have no answers. I make a living through upwork and i need answers! If there is anyone out there who can answer my questions, that would be great! Glitch or not, this is unexceptable!!!! 

[joanbonjoc]

Hi Michael, For hourly contract billing period begins on Monday and ends on Sunday. The funds will be available 10 days later. Learn more about Weekly Billing Cycle here. You can also check the difference between hourly and fixed-price contract on this link. Hope this helps. 

[petra_r]

What do you mean? did you track your hours using the upwork tracker and had meaningful work memos, adequate activity levels etc?

Is your contract active? (not showing as "on hold" or anythiing like that?)

Have you actually not been paid or did you just not receive a notification`?

Having looked at your profile it is clear that you never tracked any hours on your hourly contract. If you weren't paid it is because your client didn't pay. Simple as that.

[mahladis]

Its not an hourly contract. the company pays us per item completed. I get the notification every monday morning of my earnings for the previous week. I have been getting them every monday morning since i started about a year ago. This monday i got nothing. I should be able to request a deposit today. But i still dont show my earnings from last week. The direct company I work for says its a glitch with upwork. and i can find no one to actually talk to in upwork. It has happened to several people within the company. 

[petra_r]

It *IS* an hourly contract. The fact that you are choosing to use it differently is on you.

If your client had paid, you'd be seeing it in your Reports, even if there was an issue with the client's payment method. It sounds like you are being fobbed off.

[mahladis]

Im paid by bonus through the company so i dont have to track hours or anything. It all seems very strange. thanks for the insight of what may be wrong

[petra_r]

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@Michael H wrote:

Im paid by bonus through the company so i dont have to track hours or anything. It all seems very strange. thanks for the insight of what may be wrong

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 To be honest the by far most likely reason is that your client simply didn't issue the bonus.

The way your contract is set up leaves you entirely at the mercy of the client and at the same time makes you almost unhireable for any other client.

Here is why:

1) An hourly contract is meant to be on a "per hour" basis (hence the name) and protects you if you use it correctly, because if you track your hours correctly you WILL get paid even if the client fails to pay and / or disputes. A fixed rate contract gives you the protection of funds being held in Escrow.

Running a contract via bonus payments means if the client can't (or simply does not feel like) pay you you simply don't get paid. End of story. Had your client issued a bonus you would see it in your reports under the Pending tab. If you do not see it under the Pending tab the client did not issue a payment. That is all there is to it.

2) The contract damages you as any other client looking at your profile sees your hourly rate (the rate you are working at, seemingly) as $ 3 an hour. Any client willing to hire someone at a reasonable rate will assume you are a low quality, low cost, entry level provider and pass you by. Any client who wants to pay a US freelancer $ 3.00 an hour will assume that you can hired for peanuts.

[boshoffirene]

Michael, you really need to get more jobs under your belt, even if they are smaller one-offs!!! This makes you much more 'hireable', and will give you a JSS.