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Having Problem setting Up Billing Method

Active Member
Odeke B Member Since: Feb 7, 2019
1 of 5

I set up an agency account and wanted to activate Agency Plus but the payment method I used was declined. I can only choose one payment option "Credit or Debit Card" from the billing methods. I have only one Debit card so I can't update the payment method. The only other payment method would be paypal but it's unavailable as an option. I there a way for the payment method to be approve or another payment option to be added to the billing methods. Any kind of help will be greatly apprecited. Thanks in advance.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 5

Hi Odeke,

 

Sorry to hear you weren't able to set up your billing method. For more details about billing methods available on Upwork for paying Membership plan and how to set up one, check out this guide.

 

Thank you!

~ Bojan
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Active Member
Odeke B Member Since: Feb 7, 2019
3 of 5

I have already read the guide before posting. Is it possible for me to know why the payment was declined?

I want to know whether the card is declining on the bank side or Upwork's side. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
4 of 5

Hi Odeke, 


I apologise for the delay as I had to check this with the team. They have confirmed that the reason why the transaction was declined was because of "invalid card number." Please contact your bank and share this information with them so that they can assist you further.


-Avery
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Active Member
Odeke B Member Since: Feb 7, 2019
5 of 5
Ok that helps me on my side, let me do that. Thanks for all the help.
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