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Re: Hello.

jarell_jan
Active Member
Jarell Jan L Member Since: Aug 11, 2017
1 of 3

Greetings!

 

Can I have a favor? I made my new account on up work as a freelancer, And the problem is I can't upload a profile picture. Maybe because I have an account already. last 2012-2013, but the problem is. I can't remember even the email and password. And I want to de activate my past account. So at least I can Upload my profile picture. Hope you can help me with this issue. Thank you and God bless!

 

**edited for Community Guidelines**

 

Regards,

Jarell Jan

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

Hello to you, Jarell.

 

You can not simply make new accounts like this.

Doing so is a violation of one of Upwork's most important rules. You could be permanently banned from Upwork for what you did.

 

Please contact customer support as soon as possible and ask them to help you get rid of all your extra accounts.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 3

Hi Jarell, 

As Preston shared, you are only allowed one account in the platform. A Customer Support Agent will follow up with you regarding this. 


~ Avery
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