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Help Center Routes Me Back to Job Posts

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Active Member
Jarett B Member Since: Jul 21, 2016
1 of 5

Hi All,

 

I'm new to UpWork and I need to change my tax information. However, every time I click on Help Center, my browser begins to load the page but then routes me right back to my job board page.

 

I've done some searching on the forum and I've tried clicking links people have posted for Help Center that are supposed to solve this issue, but I'm still unable to access it.

 

Thank you

 

Hope all is well

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Community Guru
Mary W Member Since: Nov 10, 2014
2 of 5

Click on your profile.  Nest to your picture, click the arrow and then settings.  You should be able to change it there.

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Active Member
Jarett B Member Since: Jul 21, 2016
3 of 5

Thanks for the response, but I need to update my address and it's locked. It gives me this message: "Contact Customer Support to edit or remove your W-8BEN information."

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 5

Hi Jarett,

 

We have reset your tax form so you should be able to edit it now. Also we are working on fixing the issue with your access to the Help Center. 

 

Edit: Can you please try accessing the Help Center once again?

~ Valeria
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Active Member
Jarett B Member Since: Jul 21, 2016
5 of 5

Thank you so much Valeria!

 

My tax form is reset and I can now access help center. Thank you for responding so quickly.

 

JB

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