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Help! Client cancelled contract instead of ending contract

Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
11 of 19

Robin H wrote:

Thanks for your reply.  It should have been a fixed price but he put it in as an hourly job, the agreed-upon fixed price for 1 hour of work.  How do I know if he disputed?  It was done so quickly I really think it was a mistake.  I have comunication with him on Upwork that wouldn't align with any disputes being made.  


Did you track one hour of time?

Or did you add one hour of manual time on your work diary?

 

In other words, is there an hour's worth of time in your work diary?

 

It is correct that hours for the current week can not be disputed, but the fact that the client canceled rather than closed the contract indicates that the OP failed to track or manually enter any time, hence the "no hours"

 

If that is the case, the client can just make a bonus payment for the agreed amount on the closed contract.

Ace Contributor
Robin H Member Since: May 28, 2019
12 of 19

Just spoke with Upwork and this was their solution too.  Looks like my hour I thought I logged in manually did not show up.  He can give me a bonus for the amount owed or start a new fixed price contract.  

 

Thank you!

Community Guru
Petra R Member Since: Aug 3, 2011
13 of 19

Robin H wrote:

He can give me a bonus for the amount owed or start a new fixed price contract.  


NO NO NO

No "new contract!!"

That would render that "not-hourly-hourly-contract" a "nothing paid contract" and those are not good for your metrics. Avoid at any and all costs.

Community Guru
Will L Member Since: Jul 9, 2015
14 of 19

Robin,

 

Aside from the facts of your current problem, you should never book manual time with any new client. They have no obligation whatsover to ever pay you for that time, even if Upwork tells you the client has "allowed" you to add manual time. 

Community Guru
Petra R Member Since: Aug 3, 2011
15 of 19

Clients are billed and charged for manual time (if freelancers actually enter it Smiley Wink ) in exactly the same way as tracked time.

Clients are under every obligation to pay for that manual time, just as they are under the obligation to pay for tracked time. If the client fails to pay for that manual (or tracked) time, their account gets suspended.

 

However, if a client fails to pay (= their payment method declines repeatedly,) Upwork will not pay the manual time to the freelancer out of their own pocket.

 

If clients dispute manual time (after they have paid it) they will win the dispute and get their money back.

If a client pulls a chargeback in the future, again manual time is not protected.

 

The end result, of course, is the same: Client is +/- 0 and the freelancer doesn't get paid, but it takes a dispute or an account suspension for the client to "not pay" for manual time.

 

 

Community Guru
Will L Member Since: Jul 9, 2015
16 of 19

Yes, Phyllis and Petra, I would book manual hours with the right clients in the right circumstances.

 

I would also give lilttle thought to running with scissors.

 

But I wouldn't recommend it to anyone who has never run before and never held a pair of scissors.

 

Horses for courses, as the English say.

Community Guru
Petra R Member Since: Aug 3, 2011
17 of 19

Will L wrote:

Yes, Phyllis and Petra, I would book manual hours with the right clients in the right circumstances.

 

I would also give lilttle thought to running with scissors.

 

But I wouldn't recommend it to anyone who has never run before and never held a pair of scissors.


Very timely as I've just (10 minutes ago) cut myself.

 

We're on the same page with this, though.

Community Guru
Phyllis G Member Since: Sep 8, 2016
18 of 19

Will L wrote:

Robin,

 

Aside from the facts of your current problem, you should never book manual time with any new client. They have no obligation whatsover to ever pay you for that time, even if Upwork tells you the client has "allowed" you to add manual time. 


True...unless you are a professional capable of sussing out professional clients and managing the projects and relationships successfully to earn several tens of thousands of dollars a year. Then you should go ahead. (I did, and do.) I've had two projects go sideways in three years on UW--one hourly and one fixed-price. In both instances, I got dinged on feedback but neither client tried to short me on the money. I know unscrupulous clients abound--on UW and off--but the beauty of UW is that each FL can use it as they see fit in accordance with their own business model and their clients' needs and preferences.

Community Guru
Petra R Member Since: Aug 3, 2011
19 of 19

Phyllis G wrote:

Will L wrote:

Robin,

 

Aside from the facts of your current problem, you should never book manual time with any new client. They have no obligation whatsover to ever pay you for that time, even if Upwork tells you the client has "allowed" you to add manual time. 


True...unless you are a professional capable of sussing out professional clients and managing the projects and relationships successfully to earn several tens of thousands of dollars a year.


I get it that it seriously hurts when someone ends up not getting paid for manual (or any) time. But it happens (in the overall scheme of things) rarely.

 

The vast majority of manual hours are paid just fine, there just isn't the extra protection we get when using tracked time.

I also get using the tracker with a brand new client who has no track record or history. 

 

But there is no need for hysteria over manual time.  If manual time was really that dangerous, Upwork would probably have long got rid of it as they surely would not like all their nice revenue getting reversed and/or clients having to be suspended.

 

 

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