Hello, I have such a problem, suddenly my account was temporarily suspended, and I was told to send my passport details and bank statement, for the first time I accidentally sent an extract without an address. the bank did not consider it necessary to add it for some reason. After that, upwork support told me to send a new bank statement with the address. I did this, and the response has not been received for the second day. I don't want to lose my job on the upwork, for reasons I don't understand. please help me solve the problem. how do I get an answer?
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.