Help me with my account suspension

[garciayener]

Hello Upwork,

A few days ago, I saw the badge about financial transaction on my account and already submitted required ID and billing documentation but my account is not recovered yet. Rather now I see the badge about my account has been suspended. I don't understand my account was suspended without any reason.
Please help me with this.

Thanks in advance.
Yener,

[AveryO]

Hi Yener, 

It looks like you have open tickets here. I'll go ahead and follow up with the team handling your case so that you can be assisted further regarding the hold on your account.