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tmariyam
Member

Help needed regarding IBAN

UPwork is not accepting my IBAN. I got this IBAN from my bank. Please help!!!

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Talaat,

 

Please, make sure information you display on your profile is complete and truthful including your name. Please, go to your Settings> Contact Info and add your full name. You can then chose to only show first name and last name initial publicly in your Profile Settings.

 

Then you should be able to add a bank account making sure names on your Upwork Profile and your bank account match.

~ Valeria
Upwork

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32 REPLIES 32
kochubei_valeria
Community Manager
Community Manager

Hi Talaat,

 

Please, make sure information you display on your profile is complete and truthful including your name. Please, go to your Settings> Contact Info and add your full name. You can then chose to only show first name and last name initial publicly in your Profile Settings.

 

Then you should be able to add a bank account making sure names on your Upwork Profile and your bank account match.

~ Valeria
Upwork

Hello,

I am also having an issue with Upwork not accepting my IBAN. My contact info under my Settings profile is correct. The issue is that the minute I enter the fist two letter of my IBAN which is my country code BG the form errors out. I contacted my bank and they verified that I am using the correct IBAN. Please help!

 

IBAN.png

 

Svetic

vladag
Community Manager
Community Manager

Hi Svetoslav,

 

Can you please make sure to add the number without any spaces in front of the IBAN code? Let me know if you keep seeing the error message afterwards.

~ Vladimir
Upwork

Hi,

I don't put any spaces when I enter my IBAN number. The issue still persists.

Svetic

Svetic,

 

Please, check this page for Bulgaria IBAN Format Example.

~ Valeria
Upwork

I want to update my IBAN number for my local bank. 

Hi Mustafa,

 

To update your IBAN number, you need to remove the payment method and add it again.

 

Thank you.

~ Aleksandar
Upwork

Merhaba IBAN'ı çözdüm ama bir sonraki aşamada Banka bulunamadı hatası çıkıyor. Ne yapmalıyım ?sor.jpg

don't work

That solved my problem! Thanks!

still facing the same issue

**Edited for Community Guidelines**

Hi there,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork

Hey Mr Vladimir G. I am facing the same issue. Like the moment I start typing my IBAN apparently the invalid sign comes there and remain. from whhich i am unable to provide my payment method.. Kindly help.

Hi Shahrukh,

 

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Upwork

I'm facing the same issue 

Hi Shanze,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
elisedurin
Member

Actually I've come up with the same problem.
When you click and drag your IBAN number, usually it comes with spaces every four letters. The reason Up work isn't accepting the IBAN is because of those spaces. Erase them and all will be back to normal.

Thanks! Yes, it was the same for me, but with hyphens. Only letters and numbers should remain after you copy your IBAN number.

Hi! 

The form would not accept IBAN for me. I give correct format, no hyphens, no spaces. What is wrong? Urgent help needed! Thanks 

Hi Gabor,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

Hello, i have the same problem. No spacing, correct IBAN and name and i still cant verify it.

Hi Salma,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
e027dda0
Member

UPwork is not accepting my IBAN. I got this IBAN from my bank. Please help!!!

Hi Esma,

 

We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork
0403b508
Member

Hey Im new in upwork and trying to add a direct bank transfer to my upwork account. However it doesnt accept my Iban, I've checked and its definitely the correct number.

 

So what should I do? Help please.

Hi Ozgur,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Upwork

Hello,

I am having a similar issue. My IBAN is correct and I have tried everything suggested above, Upwork is still not accepting my turkish IBAN. What can I do about it?

Hi Pelin,

 

I'll have one of our team members reach out to you directly via a support ticket to assist you with adding IBAN to your account. Please don't hesitate to communicate through that ticket for updates and further assistance. Thank you!

 

~ Arjay
Upwork
b53c21bf
Member

Can't add IBAN

I get this mesage when trying to setup payment info:

 

Invalid IBAN Number. IBAN is different than account number and may vary by country

I need help with it.

I tried removing the spaces too but still having issue.

 Kindly Please Help

-Savera Noor

Hi Savera,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
f4142a3a
Member

I'm facing the same problem, when I enter my Tunisian IBAN number with no spaces it still doesn't work. 

Kindly help!

 

Hi Oumaima,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
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