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Community Member

Help please, withdrawal is currently restricted on my account


Sometimes ago, I received a messages from upwork that I was supposed to refund some amount I was paid for the job I did for a client due to the client's bank demand. It was really annoying because I worked for the money and it made me question the essence of escrow, but I however coincidentally fell sick and couldn't either attend to the issue or do any work for a while. I started working again recently and $12 I had in my available balance was removed by upwork. So, I thought it was the fund I was supposed to return to the client's bank and let it go. I completed a job 2 weeks ago so I have some amount in my account balance and I tried to withdraw it but I was told withdrawal is restricted on my account and need to contact upwork support. I've sent message to support@upwork.com but I've not received any response.
I hope someone here will be able to kindly help me to sort the issue out.

I have done video verification and everything.

Community Member

An agent has reached out to me. Issue sorted!

Community Member

Hi, I'm having same issue. were you able to withdraw the amount afterward...?

I opened a ticket in support 27 hours ago but no one responded yet.

Hi M.,


I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your concern. Kindly allow us 24-48 hours to review your account and reach out to you via the same ticket that you initiated. You can access your support tickets here.

~ AJ
Community Member

Hello everyone,

I have the same issue. 

1. I can buy and submit a proposals
2. I can receive a contract and accept it.
3. I can log the time using an Upwork tracker and earn 
4. I CAN'T withdraw the money!

Help me please to fix this issue.


Community Manager
Community Manager

Hi Artush,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

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