Help regarding my profile

[ramkumar_sundeep]

Hey there. I am literally puzzled about the situation happening right now. 3 days before I paid about 15 USD for premium membership just to make sure my profile is not put to private. But today I get an email stating to put in private and the highlight of the situation is for no reason, I see a message of "Your profile is not yet approved". If that's the case, then how come I can be a member of an agency as well as be inside Upwork for more than a year.

What sort of scam is this? I lost my 15 dollars all for nothing???

I literally saw that by upgrading to Plus membership, I would never have my profile put to private. After billing me 15 dollars you still put the profile to private and also mark as not approved??? I just don't get it. Why in the world would you swindle someone's hard-earned money?

I have attached the proof of buying the membership. 
Please, someone, help me with this.

[g_vasilevski]

Hi Sundeep,

I`m sorry about the inconvenience this had caused you.
Our team reached out to you via ticket with additional information and will assist you further directly on your ticket. You can access your tickets on this Link, thank you.