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Help with identity verification video call

Moderator
Avery O Moderator Member Since: Nov 23, 2015
21 of 58

Hi Chintan, 


It doesn't look like there's a limitation to your account. Are you seeing any notification to complete an ID verification?


-Avery
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Active Member
Mandeep K Member Since: May 12, 2018
22 of 58

Hello Avery,

 

Tried same thing, but didn't help. I have the same status here.

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
23 of 58

Hi Mandeep,

Our team has reached out to you with detailed instructions on your last ticket, please refer to the instructions there. You can access your tickets on this Link, thank you!


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Active Member
De'Andreu M Member Since: Apr 26, 2017
24 of 58

Hi Carlos G, I am now having the same problem. How did you solve this issue?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
25 of 58

Hi De'Andreu,

 

Please, log into your account and use this link to verify your profile.

~ Valeria
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Active Member
Himanshu Y Member Since: Jul 4, 2017
26 of 58

Hi,
Hope all well.

I am getting this message on my account dashboard 
Message: Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

I know I just need to make a video call for account verification. BUT I am out of city and can't access internet for 1-2 weeks (high speed internet only). 
Can you please tell me how much time I have or upwork giving for this process so that I can manage my travel and my acccount will not get Restrictions/Locked.

Thanks


Moderator
Valeria K Moderator Member Since: Mar 6, 2014
27 of 58

Hi Himanshu,

 

Please, reply to the email notification the team sent you about the verification and let them know about your concern. They'll be able to assist you.

~ Valeria
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Active Member
Pankaj K Member Since: May 6, 2017
28 of 58

Hi 

 

please help me to avoid varification identity message  .

 

Thanks & Regards 

 

Pankaj kumar 

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
29 of 58

Hi Pankaj,

You need to verify your profile which takes up to 5min tops, after that you will not see the message on your profile.


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Active Member
Mohammad A Member Since: Sep 21, 2016
30 of 58

Hi,Goran

 

Can i video chat with Upwork for identity verification by Using Upwork App on my Smart Phone ?

 

Best Regards,

 

Mohammad Ali 

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