Using your mobile phone may present problems since flash is required, and the pop-up chat window needs to be enabled.
If you would like to use your mobile phone to verify your identity, you will need to reach out to the team and inform the agent that you are using a mobile phone. You will then be given instructions which app you need to switch to to verify your identity.
Please respond to the notification you received and communicate any problems you might have with the verification process or its requirements to our team, who will be able to assist and advise you further.
Please help, I seem to be having the same problem that others have had with a identy verification video call. The message on my screen wneh I try to bid on a job is as follows:
"Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."
When I click "Here" I go to a help screen that disappears in a few seconds.
I'm dead in the water until this gets fixed...