Hi I accidentally activated Freelance Plus and now I have to pay $10?

[rowenna777]

I accidently activated the Freelance Plus but I have not use any of the connect yet. I've swithc back the membersip to Freelancer Basic but it says "Your membership change is already scheduled at the end of the billing cycle.".

I do not plan to use the Freelance Plus. Can i return it back and no need to pay $10?

[joanbonjoc]

Hi Rowenna,

You can downgrade your membership plan by clicking Settings > Membership and Connects. Learn more about membership plans on this link.

[rowenna777]

Hi Jo-An B,

Thank you for your feedback.

I have already downgraded my membership to Freelance Basic but I have been informed that :

"Your membership change is already scheduled at the end of the billing cycle."

and Upwork straight away charged me $10 from my bank account. How can I refund back my $10?

Thank you in advance!

[g_vasilevski]

Hi Rowenna,

Our team will reach out to you on your ticket and assist you further with this, thank you.

[rowenna777]

Hi Goran V, thanks! Appreciate much