HI!, I have same issue.
I'm Abdul Wahab. I create my upwork account with my gmail account because of that my upwork pick a Name of my Gmail which name was set for my youtube channel. Now I add payment method Direct to bank account but it showing warning "The beneficiary name is mismatched." so I change my account Name so It required Identity policy but It seem it's not working because of my ID card in urdu language.
your provide link is expired now, Please share again link material.
It looks like your name change request is still under the review. Please allow time for our team to complete this process and update you regarding the status of it. If our team needs any additional information, they will reach out to you directly and guide you further thought this process.
Thank you for your patience.