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HiI cannot log in with my iOS app, but I can do it on the website.

Active Member
Jairo O Member Since: Jul 13, 2020
1 of 6

Hi

I cannot login wit iOS 12 app nor macOS Catalina app.

But I can login on the website.

 

Thanks

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Jairo,

 

Could you please share with us more information about the issue you're experiencing? If you see any error message please share the screenshot of it with us and we'll be happy to assist you accordingly.

 

Thank you!


~ Bojan
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Active Member
Jairo O Member Since: Jul 13, 2020
3 of 6
Hello

Finally I can also login in macOS app since I unlinked Google account.
But if I try on my mobile I got this message:


Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Status Code: 400

Trace ID: 5b25b21d5fae1125-MAD


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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

Hi Jairo,

 

Could you please check the troubleshooting tips shared in this help article and let us know if the issue persists after applying them?

 

Thank you!


~ Bojan
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Active Member
Jairo O Member Since: Jul 13, 2020
5 of 6

Hi,

Thanks for the link. I've read it and the only solution I can find is send an email to ios-feedback account.

 

Regards,

Jairo

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Jairo,

 

Feel free to send more details to our mobile team on the email address you're referring to and our team will assist you directly further.

 

Thank you!


~ Bojan
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