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Anne-Sophie's avatar
Anne-Sophie S Community Member

Hiding sidebar of the Message window with Upwork Desktop App

Hello,

I am using the Desktop app to track time, and sometimes, the snapshot is taken when I am writing a message to the client in the Message window, which means that this client has a snapshot of all my current messages with other clients (because they appear in the left side bar).

I don't find it good for confidentiality. How can I show/hide the side bar where all the messages are stored ?

Thanks in advance.

ACCEPTED SOLUTION
Petra's avatar
Petra R Community Member

If you look back, I said that I go to messages via the contract.

That way ONLY the client's messages show in the window. I don't go to the Messages Tab. I go My Jobs > The contract in question > Messages & Files. All that is visible is the messages between you and that particular client.

Problem solved.

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Petra's avatar
Petra R Community Member

I never use the tracking app for messages. I've disabled them on the tracker, which I use purely to track time. If I want to message a client, I use the messenger window on the website via the contract or I (more often than not with my established clients) I email them or use whatever platform we usually communicate on which may be Slack or Asana or Skype (rarely these days).

turn off messages.png

 

Anne-Sophie's avatar
Anne-Sophie S Community Member

Many thanks for your answer !

The thing is the problem stays the same using the Message window of the web browser : if you're writing to your client and the time tracker takes a snapshot at this very moment, your message window is shot with the sidebar, isn't it ?

Ioannis's avatar
Ioannis T Community Member

I had created a similar thread some time ago.

What works for me (I only use browser for chat) is to adjust the size of the browser. At some point it only shows the current chat room, hiding all others

 

https://community.upwork.com/t5/Freelancers/Hide-other-clients-while-chatting-on-Time-Tracker-or-on-...

Anne-Sophie's avatar
Anne-Sophie S Community Member

That's why I do 😀 but I found a  bit awkward that there is no toggle or any other mean to show or hide this sidebar, at least for confidentiality purposes...

Thanks for sharing your threat, I'll have a look.

Petra's avatar
Petra R Community Member

If you look back, I said that I go to messages via the contract.

That way ONLY the client's messages show in the window. I don't go to the Messages Tab. I go My Jobs > The contract in question > Messages & Files. All that is visible is the messages between you and that particular client.

Problem solved.

Anne-Sophie's avatar
Anne-Sophie S Community Member

True, sorry for this omission !

I never displayed messages from contract and you're right, I think that does the trick.

Thanks for your help.