Nov 22, 2022 11:20:55 AM by Steve G
Read this today
I will just go ahead and tell my story and with Upwork as it is, in a chronological order …
I signed-up for Upwork in September 2019 just to get rejected with a message that says “We are sorry, Upwork is so competitive” 🙂
Second day I read about this case and found that I should have added more content in my profile in addition to reducing my rate, which I did and then got accepted on the platform
Soon after, Upwork was so kind to give me the “Rising Talent” badge, which is a privilege (given to strong profiles) that could help you stand out. However, It didn’t help much — only more traffic to my profile from search
So, what is actually good about Upwork: there are lots of challenging problems out there on Upwork. For students, fresh grads and freelancers in low-income countries Upwork will help them earn good money and get practical experience, also guaranteed payment is a good thing
Motivated by the rising talent badge, I started submitting proposals to clients on a daily basis as well as optimizing my profile and my Job selection criteria
By time, I started noticing how biased and badly designed Upwork system is, I got my first Job after 1 month … who would hire a profile with no reviews while you can hire another profile with 10 reviews
Just because other Freelancers joined Upwork a couple of years ago, they have so much advantage over you (poor recent Freelancer on Upwork.com)
It took me 2 months and 100 proposals to get my first 2 Jobs , in addition to around 30 mins per day just for reading, selecting and submitting proposals for Jobs
Up to this point, my Upwork experience was so unpleasant, to explain why, below are some facts based on my experience
Hiring Rate is around 50% ! that means for each 10 Jobs a client opens on Upwork, he/she will be serious in only 5 of them (actually hiring on the platform and creating a contract)
You compete with 5 to 20 Freelancers from all over the world for each Job
Average hourly rate on Upwork is around 30 USD/h
You will have to pay to submit proposals, each Job needs a different amount of credits they call connects (1–6) while 10 connects costs 1.5 USD and you will have to buy them continuously to stay on the platform. I paid around 40$ for connects
For hourly contracts, you will need to install a desktop app which takes screenshots of what you are doing while working on client projects
Upwork takes 20% of your earnings from any client
You can’t work with your client outside Upwork for 2 years from first interaction on Upwork, else you should pay Upwork money — if the client wants to hire you permanently for example
Following the Sunk Cost Fallacy, I kept submitting proposals so I can get enough history on Upwork, hoping that someday it will become easier to get Jobs due to more trust caused by previous client reviews
Along the way I have dealt with so many bad clients and I had to reject many Jobs, some clients are just cheap and feeling entitled, some don’t know what they want, some are just picking your brain and wasting your time
That said, the communication with clients took much time, some of which were closed only after 30 days from first chat
All in all, after experiencing that Rat Race for 4 months and after submitting 150+ proposals, I managed to get 5 Jobs (4 of which scored 5 stars *****), I also earned 500+ USD
Looking back, I asked myself is it worth the many days wasted on submitting proposals and handling clients who are not serious or just plain jerks
By the 13th week, Upwork removed my Rising Talent badge and I was told that I should expect to get what they called “JSS Score” which you only get after 5–8 Jobs (Can you imagine, you will have to wait for 5 Jobs just to get a score), and this was the first step to be eligible for the “Top Talent” status which helps so much in getting inbound Jobs from clients. You get this status only after 3 months while maintaining 90%+ JSS score or Rising Talent status
A quick note about the EU, in addition to cheap rates which makes Upwork useless for EU Freelancers, Upwork also doesn’t give a **bleep** about how can we charge VAT for our EU clients — which is a legal requirement for EU based freelancers like me
Fast forward, I waited for the JSS to come, and after 2 weeks I got 63% Job Success score !
First I thought it is a bug and contacted support, I asked them how can 5 stars in 4 Jobs out of 5 (last one have no feedback) lead to such a bad score 66% ? what kind of math is that !
The answer was: “Upwork don’t reveal the exact calculation for your score. Doing so would make it easier for some users to artificially boost their scores. We need to maintain some privacy with this metric to ensure fairness and accuracy.”
Anyway, long story short, I decided to stop using Upwork in Jan 2020 and left the the website for 2 weeks. However, the stupidity didn’t stop …
I got an email that says we have made your profile private because you are not active ! and they wanted me to either earn money on Upwork (with 66% score !) or pay them a monthly fee
If you want to switch your profile back to “public,” either start earning again, sign up for a Freelancer Plus Membership, or contact customer support
That’s my story folks … in conclusion Upwork has been a huge waste of time for me, they want you to jump into a rat race, fight in an unfair competition with everyone else, pay to submit proposals, accept their black box algorithms, give them 20% of your earnings, accept cheap rates and above all please their low quality clients to maintain your profile scores …
I wrote this article to help other Freelancers assess whether Upwork is a good option for them or not. I hope this will help you save some precious time …
Nov 22, 2022 11:48:41 AM Edited Nov 22, 2022 11:58:00 AM by Christine A
The fact is, a lot of people want to become freelancers, and not everyone succeeds (this is true for all types of businesses, really - it's said that more than half fail within their first year). Freelancers outnumber clients here by a huge margin, so it's very difficult and competitive, and becoming more so every day.
But I would take issue with this sentence in particular, "Upwork is biased against new Freelancers joining the platform." That's simply not true. They let absolutely everyone join (which they shouldn't, IMO), and provide an enormous amount of resources to train and coach new freelancers, whereas there was no help whatsoever when I first started using freelancing websites. Search results are rotated to give everyone a chance, and new freelancers are frequently marked "best match" or promoted by Upwork even if they've never won a job or done anything to prove themselves. But some people are just not cut out for freelancing; they think that it's going to be easy, and blame everything and everyone but themselves when they find out that it's not. (The article writer got a bad JSS because a significant percentage of his clients were unhappy with his work - no other reason. Also, he's just plain wrong when he says that you have to pay a monthly fee to have your profile set back to public - you send a simple request and they switch it back.)
Nov 22, 2022 02:40:22 PM Edited Nov 24, 2022 08:54:25 AM by Andre A
Well this article is exagerating in somethings:
You spent 30 minutes daily sending proposals: A lot of freelancers spends much more time daily doing it! Its part of being a freelancer.
If you sent a lot of proposals and wasn´t hired, maybe you had must improve your proposals. Thats part of being a freelancer, knows how to be noticed.
$30/hour is low rate for you?!!!!!!!!??? Wow!!!! Man, $30/hour makes me very, very. very, realy, very rich, too much rich!!!!! Working 40 hours per week I would get $4.800 per month, that is R$25.724,88 (Brazil Currency). The average earnings in Brazil is R$2.800,00 . I would be very rich working at this hour rate.
Every freelancer platform gets 15%-20% from every job, and they deserve it. Its the platform that connects freelancers with the clients. Its fair they gets their comissions.
If you decided to stop using Upworking in 2020 why do you cares if your profile is private?
Nov 24, 2022 05:22:44 AM by Steve G
Nov 24, 2022 08:53:27 AM by Andre A
Sorry, I thought you wrote that. Well, the person who wrote it is exagerating in some things.
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