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Hourly Screenshots not Working

Hello all,

     I have the hourly recorder downloaded to my desktop to do the screen shots for work, but it keeps taking pictures of my screensaver even though my window is open. Any idea why it keeps taking pictures of my screensaver rather than my opened chrome window when running? I've now been working for a half hour and I just realized it.

Community Manager
Community Manager

Hi Mia,


Could you please try the troubleshooting tips shared in this help article?  If the issue persists, please report it following the ’’How do I report a problem?’’ section of the previously shared troubleshooting guide, and our team will assist you directly.


Thank you.

~ Bojan
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