Hourly contract is not appearing on time tracker

[#1]

Dear All, 

One of my hourly contract is not showing on time tracker. I did everything as suggested.

• Re-install the app.
• Refersh
• Delete the cache and restart the app.

But nothing work so far.

Please advise me!!  

[#2]

Hi Sushil,

I'm sorry for the inconvenience this has caused you. I checked and it seems that you have an open ticket regarding the issue with the time tracker. Please allow time for our team to investigate the problem and respond accordingly. You will be notified of their response.

Thank you.

[#3]

Thank you for your kind attention, Aleksandar. 

[#4]

Aleksandar D wrote:

Hi Sushil,

I'm sorry for the inconvenience this has caused you. I checked and it seems that you have an open ticket regarding the issue with the time tracker. Please allow time for our team to investigate the problem and respond accordingly. You will be notified of their response.

Thank you.

---

Why my "open ticket" mark as resolved?? 

[#5]

Hi Sushil, 

I checked your account, and can see that your ticket with Ticket #26887770 is still open. Are you referring to a different ticket? It is very likely that another ticket was filed for the same topic. When this is the case, the other ticket is closed, and 'merged' to the ticket that remains open. The team does this so that users can be assisted more efficiently without having to manage two tickets of the same topic. 

I hope I was able to clarify this for you.

[#6]

Hello Avery, 

Aleksandar sent me this link - https://support.upwork.com/hc/en-us/requests/26887760 

[#7]

Hi Sushil,

I`m sorry about the confusion with this. As Avery mentioned your ticket was merged on your second ticket with number 26887770. Our team will assist you further directly on this ticket. If you have any additional questions let me know. Thank you.

[#8]

Dear All,

I am very happy see that missing project has been listed again on time tracker.

Thank you so much Upwork team!

Thanks Again
Sushil