Hourly contract issue

[80b0bffb]

Hi,

Good day to all,

Currently I have reveiced and accepted a hourly contract from Client. Everything is fine from my side (i.e. shown in my all contracts area, logging manually, updating working hour to profile etc.. However from Client side, he does not see nor review the contract. So he propose to end this contract and create a new one, this will hurt my JSS because of ending a contract without payment exchange. Could you pls help to fix issue with current contract?

P/s: Contract ID is 24628649.

[AleksandarD]

Hi Thao,

I checked the contract you are referring to and it seems that everything is working as designed from yours and the client's side. You can refer your client to this help article for more information on Hourly contracts. If they need further help, please let them know to reach out to us so that we can assist them further.

Regarding your Job Success Score, please note that in general, when a contract fails to lead to any earnings your JSS will be negatively impacted. Jobs that lack earnings and have positive outcomes will be excluded from JSS. You can check out this help article for more information on JSS.

Thank you.