Nov 3, 2020 03:02:20 AM by Vicky U
Nov 3, 2020 03:11:53 AM by Goran V
When you`re working on hourly contracts you will need to track your time with our Desktop app so that your clients are billed every Monday for the time worked in the previous week.
To learn more about how you`re protected under our hourly payment protection, check out this Help Article. I would like to clarify that manual hours are not protected under our hourly payment protection. Thank you.
Nov 3, 2020 03:27:35 AM by Vicky U
Nov 3, 2020 03:35:05 AM Edited Nov 3, 2020 03:37:45 AM by Preston H
You made some mistakes.
That is OKAY!
It is NORMAL for a person to make mistakes when they are trying something new.
This is your first time using Upwork.
If the client wants to pay you $100, then you should thank the client and tell her you that you will accept that offer, on the condition that she help you out by providing a brief explanation about why you she is paying $100 instead of $295.
After that, we can regroup and discuss the matter in more detail here in this thread.
Nov 3, 2020 03:42:10 AM Edited Nov 3, 2020 03:43:48 AM by Petra R
Preston H wrote:
If the client wants to pay you $100, then you should thank the client and tell her you that you will accept that offer.
Why should she give back $ 200 worth of properly tracked time AND thank the client for it?
Nov 3, 2020 03:51:16 AM by Preston H
re: "Why should she give back $ 200 worth of properly tracked time AND thank the client for it?"
She should refund money as requested and thank the client because she wants to succeed and earn money on this platform.
Right now, we have no idea what is going on. This is her first time. What did she do wrong? It could be anything. If we can gather useful information, that will be more valuable than anything else.
If we end up learning that she is in the wrong job niche, because she has no idea how to proofread veterinary briefs, that will be useful. If we end up learning that she simply picked the wrong client because this client tells her she is asking for the refund for no reason at all other than her desire to take advantage of a newbie, then that will be useful.
I believe that SOMETHING went very wrong, and it will be useful to find out what that is.
Nov 3, 2020 04:03:07 AM by Petra R
Preston H wrote:
Right now, we have no idea what is going on.
So despite not knowing what's going on you just decide she should give back the money.
If she wants to know what the client didn't like, she can just ask the client.
Nov 3, 2020 09:14:14 AM by Vicky U
Nov 3, 2020 09:08:23 AM by Vicky U
Nov 3, 2020 03:40:44 AM by Goran V
I would recommend communicating further with your client about the work you`ve completed and the total hours you`ve worked. Please refer to the guide I`ve shared in my previous post to learn more about how you`re protected under our hourly protection. Thank you.
Nov 3, 2020 09:17:02 AM by Vicky U
Nov 5, 2020 07:22:33 AM by Preston H
re: "I am trying to communicate with the client but she is not responding."
If you sent a message to the client, and you didn't hear back from her, then let it go.
Don't try to communicate with her again.
The ball is in her court.
If she asked for a refund, and you declined the request for a refund, and she does nothing else, then presumably you will receive all of the money and that will be the end of it.
Nov 5, 2020 04:07:36 PM Edited Nov 5, 2020 04:08:03 PM by Vicky U
Thank you Preston, but now, the client responded and she has threatened to report me to Upwork.