Hours not logged: I keep getting the no connection error.

[pinkmistic]

Hi,

For the past few hours, I've been trying to find a solution to this issue. It started with the error "Access to this page has been denied because we believe you are using automation tools to browse the website" whenever I try to access my messages using the app. Then after trying several times, filling human verification process required I was able to browse my messages.

But until now I still couldn't log hours in my account using my Windows PC app. It keeps saying I have no internet connection even if I obviously do. This is only happening to my Windows. It seems to be fine on my Mac, though.

Is there anyone that can help with this pls?

[JoanneP]

Hi Leviline Anne,

I'm sorry for the delay in responding to your post. Have you tried the troubleshooting steps shared in this help article? If you are still experiencing issues with the App, please let us know.