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namita_shakya
Community Member

Hours worked not Updating!!

Hi

 

Well the work week has ended and my hour are not updated on my profile. 

Usually it update every hour as I proceeded on my hourly contracts, but it hasn't since the past week.

PLEASE HELP ME OUT. 

 

Thanks

Namita. 

ACCEPTED SOLUTION

Hi Sriraman,  

 

I see that you already have a ticket regarding your concern. Please update this on your ticket, so that our team is able to continue assisting you further. Thank you!

~ Bojan
Upwork

View solution in original post

42 REPLIES 42
h_honcharenko
Community Member

Have the same issue.

iwillwin
Community Member

My hours worked isn't updating.

It was fine till last week, all of sudden it stopped working. I don't see hours I have worked last week added to my profile.

 

Please Help.

kochubei_valeria
Community Member

Hi Namita, Heorhii and Amresh,

 

I checked and it looks like all three of you have hours in Review currently. So they haven't been billed to your clients yet and therefore haven't shown on your Work History. Please, allow time for them to be billed and reflect on your profiles.

 

Thanks!

~ Valeria
Upwork

Thank you!

Hello!

Can anybody tell me that the reason for hours worked is not updating in my profile since yesterday. Also I got the mail regarding the top rated statues, but still not showing the top rated badge in my profile, why is that? 

Thank you,

Nuwan

Hi Nuwan,

 

One of our team members will reach out to you directly and assist further regarding your concern, thank you!

~ Bojan
Upwork

Hours worked isn't updating on my profile either.

Thank you.

Hello!

Can anyone check the above ticket ID statues? when will it resolved? Still not updating the worked hours and stats page and also top rated badge is not still apear in my profile. Please help me to resole those issues.

Thank you,

Nuwan

Nuwan,

 

Sorry about the delay. We'll follow up with you directly via the ticket shortly. It looks like you reported two separate issues in the ticket and it's been escalated to the appropriate team.

~ Valeria
Upwork

okay, Thank you

Hours are not getting updated in the profile, I seem to have been stuck at 426 over a week now. is there a bug that everyone is facing? Or Am I doing something wrong?

 


Note:- This is on the profile, I understand it takes time to update the Hours under the work history section.

Hi Sriraman,

 

I have refreshed your profile manually. Let us know if you need further assistance. Thanks!

~ Joanne
Upwork

Nothing worked.. It is still showing the same after 24 hours. It has been stuck at 426 hours for the past few weeks. Wherein it should be close to 480, I was even paid for these hours.

Hi Sriraman,  

 

I see that you already have a ticket regarding your concern. Please update this on your ticket, so that our team is able to continue assisting you further. Thank you!

~ Bojan
Upwork

Hi Bojan.s same happening to me from couple of days i am working on hourly contract but sience yesterday my updated hours are not showing on my profile as before it used to show in couple of hours plz help!

Hi Zakwan,

 

Thank you for reaching out to us. If you are referring to the hours currently in progress, the hours are currently not yet paid since the work week will end on Sunday at 11:59 PM UTC hence they will not yet show on your profile's total hours. The hours will only be updated on your public profile once the payment for that certain week has been reviewed (Pending or Available for withdrawal).


~ AJ
Upwork

Thanks annie  jane B for replying , but only 1 confusion that previously i used to work the tracked hours geets update in couple of hours but sience 2 days they are stuck on 59 hours why ?

Hi Zakwan,

 

This is working as designed. The work week ends every Sunday at 11:59 PM UTC. If you've worked on Sunday UTC, the Total Hours will be updated on Monday UTC. Kindly check this timeline:

 

  • Week 1 โ€” You log time using the Upwork desktop app (Time Tracker)
  • Week 2 โ€” Your time is invoiced to your client on Monday, and they have until Friday to review your work
  • Week 3 โ€” Earnings become available on the following Wednesday

759e32fa_0-1662217720526.png

 

The hours will only be added to your Total Hours once they enter Week 2.

 

Please let us know if you need further assistance.


~ AJ
Upwork

Thanks Annie , will see this week as u told but just asked because before it was updating asap but will see this week end and then will update thanks 

Hi Annie,

 

He is referring to Total Hours shown on profile under JSS and badge. It's not updated since last 3 days. Please raise it with Technical Team to sort it out as it's a bug on website. I am also facing the same issue. My total hours on profile is not updated since Thursday.

 

Regards,

Naresh

Hi Naresh,

 

I'm sorry for the confusion. That is exactly what I was pointing out. The "total hours" worked will only count the hours that have already been reviewed for payment (the status would be either "in review" or "pending"). Those hours that are still within the work week, whose status in your reports is still "in progress," will not yet show on the total hours as these hours may still be disputed by the client and may still be adjusted.


~ AJ
Upwork

Hi Annie,

 

Thank you for your reply; however, that's not correct answer because that's not how Upwork was working till Thursday. Anyway, I have received reply from Customer Support Team that they have escalated it to Technical Team for rectification.

 

Regards,

Naresh

My profile is not getting updated at all. The hours are not getting updated, the amount is not getting updated, I cannot see the testimonial section, the work in progress is not getting updated. Please help me I am a budding freelancer and this seriously makes me tensed.

Hi Rohan,

 

I can see that you have already opened a ticket for this and our team will assist you further directly there. 
I would also like to confirm that the hours and earnings on your profile will be updated once the funds are available on your account. Thank you.

~ Goran
Upwork

Thaks Valeria, 

 

But my Hours worked updated every hour and it showed on my profile too uptil last Saturday & those weren't billed hours, just the hours worked. 

Is there a new Policy Update on Billed Hours & Hours Worked on Upwork?

If so, please share with us. 

Thank you.

 

 

 

 

Recently i noticed my total working hours is sticking to 6124 (total hours) since 3 days when i check my profile it's showing me "Last worked 3 days ago" while i am countinous working atleast 6 hours/day.

 

Help.

Hi Sushil,

Please keep in mind that the hours you have worked for this week will be counted once your client is billed for them. Clients on hourly contracts are billed every Monday for the hours tracked in the previous week. Thank you.

~ Goran
Upwork

I understand it but what about my daily work? My profile showing me "Last worked 3 days ago" and i'm working on daily basis. Is this not impacting for my upcoming projects? 

vladag
Community Manager
Community Manager

Hi Sushil,

 

Thanks for the follow-up. I do see the "3 days ago" designation on your Agency profile and will check with our team before updating you directly with more information.

~ Vladimir
Upwork

Hi there! I do have the very same issue. It's showing that I last worked 4 days ago while I did bill hours every day this week. Plus my total hours are not updating on my profile page since I believe 4 days ago too. Thank you!

Hi Volodymyr,

Sorry to hear you encountered this issue. Can you please send me a direct message of the contract ID that you are referring? Thanks.

~ Jo-An

Untitled

Hi Jo-An! Just sent you a message with contract IDs, but as I mentioned in the message I believe it's not the case. I believe that this issue is not related to a specific contract but something more global than that since I'm not the only one noticing this issue. I just looked though some other agencies on Upwork that I know are active every day but none of their contractors showing they have worked less than 4 days ago

My hours stopped updating yesterday, i am very new to upwork and I want to be sure I can keep using it if It won't track my time . It stopped taking screen shots too

Hi Olubunmi,

 

Did you receive any errors on your end? I would suggest to try and connect to another internet connection. If your time is still not uploaded click on the Settings Cog from the Desktop App > Support & Feedback. This way you will submit a ticket directly from the app and your logs will be included as well. Thank you.

~ Goran
Upwork
kochubei_valeria
Community Member

All,

 

I just wanted to provide an update. We've received a number of reports about hours not updating on freelancer profiles and we have shared them with our engineers. They are currently investigating the issue.

We'll update you on this thread once we have more information.

 

Thank you for your patience.

~ Valeria
Upwork

I'm also experiencing the same issue. I seem to have been stuck at 1,677 hours over a week now. It should be around 1,690 hours. I was hoping this would be updated once the billing cycle ends on Monday(Today). But it didn't update the total hours on my profile. I have tried live chat support, but they couldn't help.

Hi Saddam Hossain,

 

One of our team members will reach out to you directly and assist you further with this, thank you!

~ Bojan
Upwork

Hours still same. No update. ๐Ÿ˜ž

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