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73e1d0c3
Member

How Do I Give my Client a Refund with a $0 Balance

I am urgently trying to give a client back a partial refund but my upwork balance is $0 since the funds have already beeen transferred to my personal bank account.  There does not seem to be a function for me to add funds and the process has been very frustrating.  I am not sure why upwork doesn't make this easier for their freelancers, but someone please advise.

1 REPLY 1
andregutierrez22
Moderator
Moderator

Hi Tara,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork