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idayat-kusimo
Community Member

How To Refund An Hourly Contract

Hi there!

How can I refund a client for an hourly contract where the fund is still in review?

I am trying to process the refund fast enough to avoid the client's feedback being displayed on my public profile.

Let me know if that is possible.

Thanks!
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5 REPLIES 5
g_vasilevski
Retired Team Member
Retired Team Member

Hi Idayat,

 

Once the funds are availeble to you, you will be able to issue a refund to your client. Thank you.

~ Goran
Upwork

Thanks for the reply Goran. Is it possible for the feedback to be published on my profile before the fund is released by Upwork?

Hi Idayat,

 

Please note that only jobs on which payment has been processed are displayed on the Freelancer's profile. You can check this help article for more information.

 

Thank you!

~ Bojan
Upwork

Great! Thanks!

Refunding a contract will affect your JSS though (possibly enough for you to lose your top rated status). You may want to just keep the money and use your top-rated perk to remove the feedback instead. 

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