How and when can I access live chat support?

[nhansen]

I tried opening a ticket and am dealing with a support person who simply can't grasp the problem I am having (not receiving emails from Upwork) and his responses are more like a comedy routine than serious help. I would rather chat with someone so that I can get to the bottom of the problem.

[petra_r]

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Nicole H wrote:

How and when can I access live chat support?

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You have to be top rated to have access to Chat.

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Nicole H wrote:

(not receiving emails from Upwork) a

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Go to your Notification Settings and check if you have ticked the relevant boxes.

You may also have to whitelist Upwork within your email provider's settings

[aocumen]

Hi Nicole, 

I checked and it looks like there was a bounce on your email address which is why you were not receiving emails from Upwork. I have removed the bounce, and you should now start receiving emails from us. If ths issue persists, you can come back here, and our team will assist you further.