Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

How can I change my Job Success?

soartist
Active Member
Andrii K Member Since: Jun 4, 2016
1 of 4

I have some finished projects on Upwork and they all have 4-5 stars (you can check https://www.upwork.com/freelancers/~015dc4d1ec0edd2922)

 

But percentage of my Job Success is 50.  Why that? How can improve it?

 

I will be grateful for any help

novikovma
Ace Contributor
Mikhail N Member Since: Jul 18, 2015
2 of 4

Most probably clients left good public feedback for you, but poor private one (which you can't check) or picked 'job completed unsuccessfully). That happens.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
3 of 4

Hi Andrii,

 

Please note that the private feedback clients leave also affect the Job Success Score. Please check this Help article for more information about the score's calculation.

Untitled
sharonliu
Community Leader
Sharon L Member Since: Jun 14, 2015
4 of 4

It is worthwhile thinking about how you can improve client satisfaction. For example, for every hour worked, I like to update my clients on the progress that has been made. If I am away from my desk, I will say how long I will be away for. Communication skills are important to improve client satisfaction. It is imperative to appear competent with every word you speak. Always do your very best to tell the client that what they want is possible.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS