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How can I contact Upwork support?

yuvals
Active

I can't submit my profile and I wish to contact Upwork support - is this possible? 

if not - what should I do?

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Yuval,

 

Your profile is pretty good and contains an impressive portfolio already. However, it can't be approved at this point because the links you added to your profile description lead to contact forms/information and it's a violation of the Upwork ToS. Please, remove the links and resubmit your profile for a review.

~ Valeria
Upwork

View solution in original post

26 REPLIES 26

Arsalan, 

 

Since you cancelled your Plus Membership, you will not be charged for it in the next billing cycle. However, unless you are planning to work on Upwork as a one-person agency, you'll need an Agency Plus Membership.

 

Since you are currently an exclusive member of your own agency, you'll need to switch to your agency, go to the Agency Roster, select you name in the list and change your profile rate.

 

We'll also have a support agent follow up with you directly in case you have any further questions. 

~ Valeria
Upwork
rosb2013
Active

I'm also unable to find a way to contact customer support. I need help to register a freelancer that I want to hire. The problem is that his request was not approved  (as you can see at the bottom of this message ).

 

 Can anyone help me out with this ?

Thank you in advance.

**Edited for Community Guidelines**


@Ionel S wrote:

I'm also unable to find a way to contact customer support. I need help to register a freelancer that I want to hire.

 
 

 There is a way to let them work for you (but ONLY for you, they won't be able to work with any other clients if they have already been rejected) - by using the "bring my own freelancers" function.

 

However, with those oversubscribed categories it's probably easier to just use one of the established freelancers who are already on the site.

Thank you Petra, I'll use that form because I do realy want to work with this person.

 

 

Kind regards,

Ionel

4d6083f8
Active

I signed up for a client account when I intended to sign up as a freelancer.  I am trying to toggle the account type in settings, but it gives me a warning that I first need to change my address.  I have been over the account settings, profile area and clicked on every possible button.  I do not see any option to enter my address.

 

Thanks.

Hi Jason, 


I'm sorry for the delay. Please know that I shared your account information with the Customer Support Team so that they can look into this further. 


~ Avery
Upwork
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