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How can I get in contact with a customer support agent?



I need to get in touch with a customer support agent as I have an issue about payments I don't want to share in a public forum. It seems impossible to get in contact with an actual person. Does someone know how I can actually speak to someone from Upwork?




Retired Team Member
Retired Team Member

Hi Jeanette,


Feel free to reach out to me via PM (click on my name) with more details so that I can assist you accordingly. Thank you.

~ Goran
Community Member



Me too.


The app is so unclear as to whether or not freelancers have been paid.

I wanted to make sure my freelancer had been paid for work he did. It didn't show on the app, so I pushed the button that says PAY.

Turns out that was to pay a bonus and only when looking at the desktop version (which I couldn't as my kids were doing schoolwork) that he HAD already been paid and this is a payment of a BONUS!


This was a genuine mistake and only in the interest of looking after my freelance have I now paid him twice.

I need a refund of the money and presume it is held in ESCROW in case of disputes. However, there is only a bot that answers questions and no actual help to sort out the issue.

NB - I recently joined Kajabi and they have 24 hour specialists available to sort out any issues. It means I keep using them and recommend them to everyone I know. Why don't you have something similar?

Hi Scott,


I`m sorry about the inconvenience this had caused you. Our team reached out to you via ticket to assist you further with the bonus payment you`ve paid. You can access your tickets on this Link, thank you.

~ Goran
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